Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. For Drone sales, please see our return policy below for more details. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@constellationresponse.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at sales@constellationresponse.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@constellationresponse.com.


Drones

Last updated: January 30, 2025
For any returns or refund requests, please first contact our Customer Support at
contact@2oe.us, or Sales@ConstellationResponse.com and request a Return Merchandise Authorization.
Due to the nature of the hobby, we will not accept any aircraft or products that show that they were damaged by the customer. 2nd Order Effects and Constellation Response offer a (14) day return policy on all new unopened equipment, starting from the date the product(s) was delivered to the customer.

Anything beyond (14) days of delivery will not be eligible for return. If the product(s) received has been opened, used or damaged, no return options will be offered. If the item is in brand new condition, but requires new packaging, a (%15) restocking fee will be applied. The customer covers shipping cost unless the return is a result of our error (you received an incorrect or defective item, etc). 2nd Order Effects, LLC warrants that the drone you purchase is free from defects in materials and workmanship under normal use and service for a period of 15 days from the date of receipt for a pre-flight inspection. This warranty expires immediately once the drone is flown. This warranty is limited to the repair or replacement of the defective product, at 2nd Order Effects, LLC’s discretion. Except for the foregoing limited warranty and as otherwise provided under the minimum requirements of the uniform commercial code (UCC), 2nd Order Effects, LLC disclaims all other warranties, express or implied, including but not limited to warranties of merchantability and fitness for a particular purpose. 

Please note that additive manufacturing processes may result in cosmetic variations. Such variations are inherent to the manufacturing process and do not constitute defects as described herein.

If the product does not function properly please contact Customer Support at contact@2oe.us to report and open a case. In almost all cases, we will work with you to debug your issue first.
Each claim should have all proof of defect(s) by means of photo or video showing clearly the defect of the product, and a detailed description of your issue. We are happy to assist with any technical problem(s) you may encounter.
Once a refund is approved the correct amount will be refunded to the same account used upon checkout MINUS any transaction fees associated with the order.

Please remember to request a Return Merchandise Authorization prior to sending the
purchased item back.